Terms of Service
1 · What we do
Swipe Voucher runs voucher campaigns for local businesses. You design your voucher in our self-serve builder (your photos, our templates and copy tools — free and paid alike). Depending on your package, we then publish it on Swipe Voucher channels (including our Instagram page), push it to the guaranteed number of views, and send you a results report. Viral Mode additionally makes your shop one Short TV Commercial (15 seconds, vertical) in our builder — you pick the template, the ambassador and your product photo, and we render it. The finished film is delivered to your account, yours to keep and post anywhere.
2 · Packages, prices, payment
- Swipe 7 — RM199, voucher live 7 days, 10,000 views guaranteed.
- Swipe 14 — RM349, voucher live 14 days, 25,000 views guaranteed.
- Swipe 30 — RM599, voucher live 30 days, 40,000 views guaranteed.
- Viral Mode — one commercial per build, paid with credits from your account at the price shown in the builder before you confirm.
All prices are in Malaysian Ringgit (MYR) and 0% commission on your sales. Credits you buy are paid for once and never expire. Monthly plans are open — Pro and Max are charged every month until you cancel, and nothing else on this site charges you on a recurring basis. Prices are as displayed; Fortifi Sdn Bhd is currently not SST-registered, so no SST is charged.
Plans. Your account is on Free and stays there unless you choose otherwise — Free has no monthly fee and nothing to cancel. Pro and Max are monthly plans: charged every month, at the price shown on your Plan page, until you cancel, and cancellable at any time from that page — cancelling stops the next charge and the plan runs to the end of the month you have already paid for. Plan payments are processed by Stripe; we never see or store your card details.
Two kinds of credit. Credits that come with a plan are for that month: they refresh at the start of each billing month and do not carry over. Credits you buy — a top-up, or the credits you get when you sign up — are yours and do not expire, whether you are on a plan or not, and starting or cancelling a plan does not touch them. Your balance is spent from the plan's credits first, so the ones that lapse are used before the ones that do not.
How you pay for a boost. Swipe 7, 14 and 30 are paid by card, once, at the price shown above. You build and launch your voucher first — that is free and stays free — and the payment page opens afterwards; if you close it, your campaign stays live and you can pay later from your manage link. No account is needed to build, to launch, or to pay. Card payments are processed by Stripe; we never see or store your card details. (Swipe Voucher accounts and credits are open: Viral Mode commercials and Asset Library purchases are paid with credits from your wallet — never by card at that moment. Credits do not expire and are not exchanged back for cash; the full position is in our Refund Policy.)
3 · The views guarantee
If your campaign ends below its guaranteed view count, we keep it running — and keep pushing — free of charge until the count is reached. View counts are the numbers shown by the publishing platform (e.g. Instagram) on the relevant posts. This guarantee is a service remedy: it promises the work and the reach, not any particular number of sales, customers, or "going viral".
4 · Your approval, your content
Nothing goes live until you approve it. You confirm that the shop details, offers, images, and other materials you send us are accurate, are yours to use, and don't infringe anyone's rights. You grant us a licence to use them to create and publish your campaign. Voucher terms you set (e.g. "RM10 off") are honoured by you at your premises; redemption and sales remain entirely between you and your customers.
5 · Timelines
Your voucher page goes live the moment you launch it in the builder. Paid boosts typically start within 1 hour of payment, subject to you completing your campaign in the builder. Viral Mode commercials are rendered after you confirm in the builder — typically about 10 minutes — and delivered to your account. A render that fails never costs your credits. Delays caused by missing details or pending approvals extend timelines accordingly.
6 · What we don't accept
We don't run campaigns for alcohol, vape/tobacco, gambling, adult content, weapons, or medical products/claims. We may decline (with a full refund) any campaign that is unlawful, misleading, or doesn't fit the platform.
7 · Voucher Mode (free self-serve)
Voucher Mode lets a merchant create and run their own voucher campaign, free, without an account — identified only by their WhatsApp number. It works differently from paid packages:
- You run it. DIY campaigns are created by the merchant, go live instantly, and are published by the merchant on their own channels. We provide the platform (voucher page, QR, counters, design suite, image kit) only — no posting to our audience, no views guarantee.
- Your attestation. By creating a campaign you confirm your business and offer comply with §6 (no alcohol, vape/tobacco, gambling, adult content, weapons, or medical claims), that your details and logo are accurate and yours to use, and that you will honour every validly claimed voucher at your premises until the campaign ends.
- Limits & moderation. Up to 200 vouchers and 14 days per campaign, one active campaign per WhatsApp number. Campaigns are published instantly but moderated after the fact: we may pause or remove any campaign that is unlawful, misleading, reported by users, or doesn't fit the platform — without notice, since the service is free.
- Your secrets. The 4-digit staff PIN and the secret manage link are yours to protect. Anyone with the manage link can control the campaign; anyone with the PIN can redeem vouchers. We can't restore a leaked link or PIN — end the campaign instead.
- Customer vouchers. Each customer claims with their phone number, one voucher per number per campaign, valid until the expiry date or while stock lasts — whichever comes first — redeemable in store, not exchangeable for cash. These standard terms plus any extra condition you set are shown on your public voucher page.
- Claim data. You receive the phone numbers of customers who claim your voucher, for serving redemptions and reasonable follow-up about your own offers. You are responsible for using them lawfully under the PDPA — no spam, no selling the list, and delete numbers on request.
- As-is service. Voucher Mode is provided free and as-is; we may change, limit, or withdraw it at any time. Live campaigns will be allowed to finish or be exported where reasonably possible.
8 · Liability
To the fullest extent permitted by Malaysian law, our total liability for any campaign is capped at the amount you paid for that campaign (for Voucher Mode, which is free, this means we accept no monetary liability). We're not liable for indirect losses (lost profits, business interruption) or for outages of third-party platforms (Instagram, Stripe, hosting) beyond our control — though where a third-party failure stops us delivering a paid campaign, the guarantee in §3 and the refund policy still apply.
9 · General
These terms are governed by the laws of Malaysia. We may update them; the version on this page applies from its effective date to new purchases. Questions or disputes: message us first on WhatsApp at +60 11-1797 1289 — we sort things out directly and quickly.